Privacy Policy

01 Introduction

This Privacy Policy ("Policy") issued by Rolex11 ("rolex11", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://rolex11.cam (the "Platform"). It governs the collection, use, storage, disclosure, and protection of personal data provided by or collected from users ("User", "you", "your") of the Platform.

Rolex11 takes the privacy and security of your personal data seriously. We operate in accordance with applicable data protection principles and are committed to transparency in how we handle the information of our Malaysian users — whether you are based in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, or anywhere else across Malaysia.

By accessing, registering on, or using any part of the rolex11 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy should be read in conjunction with our Terms & Conditions.

02 Definitions

For the purposes of this Privacy Policy, the following definitions shall apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means Rolex11, the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of rolex11 under a contractual arrangement.
• "Consent" means any freely given, specific, informed, and unambiguous indication of agreement by the User to the processing of their Personal Data.
• "KYC Data" means identity documents and supporting materials submitted by Users in connection with the Know Your Customer verification process.
• "Cookie" means a small text file placed on a User's device by the Platform for the purposes of session management, analytics, or personalisation.

03 Data We Collect

3.1 Data You Provide Directly

Rolex11 collects Personal Data that you voluntarily provide when you register an Account, complete KYC verification, make deposits or withdrawals, or contact our support team. This includes:

• Full legal name as it appears on your identity document
• Date of birth (used to verify the21+ age requirement)
• Email address and chosen username
• Malaysian residential address
• Identity documents: MyKad, Passport, or Driver's License
• Proof of address documents (e.g., TNB utility bill, bank statement)
• Payment method information: e-wallet account identifiers (Touch 'n Go, Boost, GrabPay), bank account details (Maybank, CIMB, Public Bank, Hong Leong Bank), or cryptocurrency wallet addresses
• Communications you send to rolex11 customer support

3.2 Data Collected Automatically

When you access the rolex11 Platform, certain technical and behavioural data is collected automatically through our systems and third-party analytics tools. This includes:

• Internet Protocol (IP) address and approximate geographic location
• Device type, operating system, and browser version
• Referring URL and pages viewed within the Platform
• Session duration, click-through data, and game/betting activity logs
• Cookie identifiers and similar tracking technologies

3.3 Data from Third Parties

Rolex11 may receive supplementary Personal Data from third-party service providers including payment processors, fraud detection services, identity verification bureaus, and analytics platforms. Such data is used solely in accordance with this Policy and relevant data sharing agreements.

04 How We Use Your Data

Rolex11 processes your Personal Data for the following purposes:

05 Legal Basis for Processing

Rolex11 processes Personal Data only where a lawful basis for processing exists. The primary bases on which we rely are:

• Contractual Necessity: Processing required to perform the contract between rolex11 and the User — including Account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements — including KYC/AML (Anti-Money Laundering) obligations, age verification, and responsible gambling compliance.
• Legitimate Interest: Processing conducted for the legitimate business interests of rolex11 — including fraud detection, security monitoring, and platform analytics — where such interests are not overridden by the User's fundamental rights and freedoms.
• Consent: Processing for purposes such as personalised marketing or optional promotional communications, where rolex11 has obtained the User's prior informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

6.1 Third-Party Service Providers

Rolex11 engages trusted third-party Data Processors to support the operation of the Platform. These may include payment gateway providers (processing Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency transactions), identity verification services, fraud detection vendors, cloud hosting providers, and customer support software platforms. All such providers are contractually bound to process Personal Data only as instructed by rolex11 and in accordance with applicable data protection obligations.

6.2 Regulatory and Legal Disclosure

Rolex11 may disclose Personal Data to regulatory authorities, law enforcement agencies, or other government bodies where required to do so by law, court order, or applicable regulatory requirement. Such disclosures will be limited to the minimum data necessary to satisfy the relevant legal obligation.

6.3 No Sale of Personal Data

Rolex11 does not sell, rent, or trade your Personal Data to any third party for their independent marketing or commercial purposes. Data sharing is limited to the operational and legal purposes described in this Policy.

07 Data Retention

Rolex11 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Account Data: Retained for the duration of the active Account relationship and for a minimum period of five (5) years following Account closure, to satisfy AML and regulatory record-keeping obligations.
• Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction in accordance with financial record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following Account closure or the completion of the relevant verification procedure.
• Support Correspondence: Retained for a period of three (3) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Analytics & Session Data: Typically retained in aggregated or anonymised form and not subject to the same retention limits as identifiable Personal Data.

Upon expiry of applicable retention periods, Personal Data is securely deleted or anonymised in accordance with rolex11's data disposal procedures.

08 Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They allow the Platform to recognise your device, remember your preferences, maintain your session, and collect analytics data. Rolex11 uses both first-party cookies (set directly by rolex11.cam) and third-party cookies (set by analytics and performance service providers).

8.2 Types of Cookies Used

• Strictly Necessary Cookies: Required for core Platform functionality — session management, authentication, and security. These cannot be disabled without impairing your ability to use the Platform.
• Performance & Analytics Cookies: Used to understand how Users interact with the Platform — pages visited, time spent, and error events. Data collected is aggregated and does not identify individual Users.
• Functional Cookies: Enable the Platform to remember your preferences — such as language settings and display options — to improve your experience across sessions.
• Targeting / Preference Cookies: Used, with your consent, to deliver content and promotional information relevant to your interests based on your Platform usage patterns.

8.3 Managing Cookies

You may manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies may affect your ability to log in to and use the rolex11 Platform. Instructions for managing cookies in popular browsers are available through your browser's help documentation.

09 Data Security

Rolex11 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the rolex11 Platform
• Encrypted storage of sensitive Account and KYC data on secured servers
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis
• Real-time fraud monitoring and anomaly detection systems covering all financial transactions — including Touch 'n Go eWallet, DuitNow, FPX, and cryptocurrency payments
• Regular security assessments and vulnerability testing of Platform infrastructure
• Incident response procedures for the detection, investigation, and notification of data security breaches

While rolex11 takes all reasonable precautions to protect your data, no system is entirely immune to security risks. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, rolex11 will notify affected Users without undue delay.

10 Your Rights

As a User of the rolex11 Platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, please contact rolex11 support using the details set out in Section 14 of this Policy.

• Right of Access: You have the right to request a copy of the Personal Data that rolex11 holds about you and information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data held about you.
• Right to Erasure: In certain circumstances, you may request that rolex11 delete your Personal Data. This right is subject to overiding legal obligations — for example, data retained to comply with AML or regulatory record-keeping requirements cannot be erased at the User's request.
• Right to Restrict Processing: You may request that rolex11 restrict the processing of your Personal Data in specific circumstances, such as where you contest its accuracy pending verification.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that your Personal Data be provided to you in a structured, machine-readable format.
• Right to Object: You may object to the processing of your Personal Data where such processing is based on rolex11's legitimate interests. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Rolex11 will respond to all verified rights requests within thirty (30) days. Where a request is complex or voluminous, we may extend this period by a further sixty (60) days with prior notice.

11 Minors & Age Policy

The rolex11 Platform is strictly restricted to individuals who are 21 years of age or older. Rolex11 does not knowingly collect Personal Data from individuals under the age of 21. Age is verified as part of the mandatory KYC process applicable to all registered Users.

If rolex11 becomes aware that Personal Data has been collected from an individual under the age of 21, the relevant Account will be immediately suspended, the data will be deleted from our systems, and any funds in the Account will be handled in accordance with applicable regulatory guidance.

If you believe that a minor may have accessed the Platform or submitted Personal Data to rolex11, please notify us immediately at the contact address provided in Section 14.

12 Third-Party Services & Links

The rolex11 Platform may contain references to or integrations with third-party services — including payment gateways for Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX transactions, as well as game content providers and analytics platforms. These third parties operate under their own independent privacy policies, and rolex11 accepts no responsibility or liability for the data practices of any third party.

Rolex11 does not permit third-party advertising networks to place tracking technologies on the Platform without a legitimate and disclosed purpose. Where third-party analytics tools are in use, data shared with those providers is subject to anonymisation or aggregation wherever practicable.

13 Amendments to This Policy

Rolex11 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in applicable law, data processing practices, or Platform functionality. Where changes are material, rolex11 will provide notice via in-platform notification or email to the address registered on your Account prior to the changes taking effect.

The most current version of this Privacy Policy will always be accessible at https://rolex11.cam/privacy-policy. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by rolex11, please contact our Data Protection team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available24/7 via the chat widget accessible on the Platform
• Response Time: Data rights requests acknowledged within 48 hours; fully resolved within 30 calendar days

For general platform queries, you may also visit our FAQ page or our About Us page. For information about your rights and obligations as a player, please review our Terms & Conditions.